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Privacy Policy

Privacy Policy

1.- Data Controller

  • Name: Rutas de Serendipia, S.L.
  • Tax ID: B13983432
  • Address: Calle Buen Pastor 14, 5B, 03501, Benidorm, Alicante.
  • Contact Email: info@rutasdeserendipia.com

2.- Purpose of Data Processing

The CONTROLLER will process the provided data for the following purposes:

  • Administrative, accounting, and fiscal management of the requested services.
  • Conduct statistical studies.
  • Send commercial communications about our products and services via email or other electronic or physical means.
  • Send newsletters and articles from the website.
  • International data transfers may occur due to the physical location of service providers or data processors.
  • Contacting the user for notifications regarding services, reservation process, payments, problem resolution, fee collection, and updates.

3.- Data Retention Criteria

Data will be retained as long as the business relationship persists, and for the necessary period to comply with legal obligations.

4.- Legal Basis for Data Processing

  • Consent: When you provide personal information to receive communications, offers, or newsletters, you do so voluntarily and consent to the processing of data for those purposes.
  • Contract Execution: If you make a travel booking, the collection and processing of data are necessary to fulfill the contract.

5.- Data Sharing

Your personal data may be shared with the following recipients:

  • Service Providers: Airlines, hotels, and transport agencies for managing bookings.
  • Business Partners: With your consent, we may share data with partners offering complementary services such as travel insurance or vehicle rentals.
  • Legal Authorities: If required by law, we may share data with authorities to comply with legal obligations.
  • Analytics Providers: We use web analytics tools that may collect data on your usage of our website.
  • Other third parties with your explicit consent.

6.- User Rights

Users have the right to access, rectify, or delete their data. They may also request limitations on processing or object to the processing of their data.

7.- Data Collection Method

Personal data processed by the CONTROLLER has been provided directly by the user, such as through forms or account registrations.

8.- Accuracy of Data

  • The user guarantees the accuracy and truthfulness of the data provided.
  • The user is responsible for maintaining the accuracy of the information provided.
  • The user assumes responsibility for any damages caused by false or inaccurate data provided.

9.- Security Measures

We implement technical and organizational security measures to protect your data from unauthorized access and misuse.

10.- External Links

This website contains links to third-party websites. We are not responsible for their privacy policies.

11.- Acceptance and Consent

By using this website, you accept this Privacy Policy and the Legal Notice. We reserve the right to modify this privacy policy at any time.

Cookie Policy

This website (www.rutasdeserendipia.com) informs you that it uses both its own cookies and third-party cookies.

1.- What are COOKIES?

Cookies and other similar technologies, such as local shared objects, flash cookies, or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to ensure the proper functioning of the site. By using these devices, the web server is allowed to remember certain data concerning the user, such as preferences for displaying pages on that server, name and password, products of interest, etc. Cookies are essential for improving the user experience, as they allow for smoother and more personalized browsing. There are different types of cookies, which vary based on their purpose and duration. Some are necessary for the basic functioning of the site, while others help us understand how users interact with our website, allowing us to optimize our services.

2.- What types of cookies exist?

Regarding the types of cookies, there are five main groups: – Analytical Cookies: collect information about how the website is used. – Social Cookies: those necessary for external social networks. – Affiliate Cookies: allow tracking of visits from other websites with which the site establishes an affiliation contract (affiliate companies). – Advertising and Behavioral Cookies: collect information about the user's preferences and personal choices (retargeting). – Technical and Functional Cookies: are strictly necessary for using the website and providing the contracted service.

3.- Cookies on this website:

Following the guidelines of the Spanish Data Protection Agency, we inform you as accurately as possible about the different types of cookies used by this website. The cookies on this website are used to personalize content and advertisements, provide social media features, and analyze traffic. We also share information about your use of the website with our advertising, social media, and web analytics partners.

4.- How can you control cookies? Can they be deleted or disabled?

Yes, cookies can be controlled, as you have the right to decide whether you accept or reject cookies. Essential cookies cannot be rejected as they are strictly necessary for the website to function. However, you can restrict, block, or delete cookies from the website using your browser. To do so, you need to go to your browser's settings, but the process is different for each browser. Below are links to the main browsers on how to perform these actions. Chrome: <a href='https://support.google.com/chrome/answer/95647?hl=es419&co=GENIE.Platform%3DDesktop'>here</a> Safari: <a href='https://support.apple.com/es-es/guide/safari/sfri11471/mac'>here</a> Internet Explorer: <a href='https://support.microsoft.com/es-es/topic/c%C3%B3mo-eliminar-archivos-de-cookies-en-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc'>here</a> Mozilla: <a href='https://support.mozilla.org/es/kb/Borrar%20cookies'>here</a>

5.- Additional notes

- Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that other third parties may have, such as those mentioned above. - Web browsers are the tools in charge of storing cookies and from this place they must make their right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect manipulation of cookies by the different browsers. - In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them. - For any questions or consultation about this cookies policy do not hesitate to communicate with us through the contact section.

Contact Us

+34628228296

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